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IVR systems are a great way for call centers to automate customer interactions and also call routing. The way they work is simple. The customer calls in, and is then presented with a series of automated options to select from using their landline or mobile telephone keypad. Once a selection has been made further options can be presented and selected from until the relevant area has been reached.
IVRs provide round the clock support and can be used for applications as simple as call-routing and data capture, all the way through to payment collections and carrying out surveys.
Personalised
calls
Access CRM data to allow customer details to be used for identity authentication and added call context.
Call flow
feedback
Establish the stage each of your customers got to in their calls, and analyse those individual stages via reports.
Data
capture
Capture and store customer information during the course of a call. View captured data in reports, and update your systems.
Integrated
or standalone
Interactive Voice Response (IVR) into your existing telephony system, or deploy a standalone system.
Call
feedback
Record the stages reached in calls (E.g. completed payment) and feed those statuses directly into your CRM system.
Round the
clock responsiveness
Make sure a customers call is never missed. Receive calls 24/7.
Call Now: 800 70-60
Email: sales@weenstudio.com
Call Now: 800 70-60
Email: sales@weenstudio.com
Professional Voice Recording for Phone System.
Keep in mind experience, quality, and breadth of service are of the utmost importance when choosing a voice recording company. Look for a company that bundles voice talent, a professional-grade sound studio, and the technical expertise to back it up. Email info@weenstudio.com to learn about our on-site talent and facilities, as well as our full library of royalty-free music and effects that can add liveliness and variety to your customers’ IVR recording experiences.
While some voice over services charge for each individual recording or prompt, we take a more practical approach to pricing. After letting you hear a recorded sample based on the text you provide, we record all the IVR prompts you to need, creating separate files as necessary. We then offer a package price for the entire order.
Better customer experience.
Direct callers to the right employee, department, company info, or voicemail so your customers always find who—or what—they’re looking for.
When customers call, your greeting is their first impression—and auto attendant ensures even the smallest businesses sound like a big company.
Audio Quality
When editing and mixing our clients’ projects, WEENstudio exclusively uses Pro Tools, the most advanced and widely used recording platform in the world, so you are guaranteed the highest audio quality.
Turnaround
We are highly sensitive to client requests. Most of our projects are delivered within 24 – 48 hours. Larger projects may take longer, but we are ready to take on any challenge. in a rush?
Quick Casting
Quickly find the right voice actor through our deep search function. We have native talents in every language and we cover every style so you’re guaranteed to find the perfect match!
Full Service
Audio recording, audio editing, video editing, transcription, translation, and subtitling, and just about any post-production service you can think of – we can handle it!
Any Format
• Any Format – mp3, wav (a-Law, u-Law, PCM), sin, vox, gsm, and all other formats needed • Any Language – we currently voice in over 80 Languages • 100% satisfaction guarantee.
Competitive Rates
Complete your project on time and on a budget!
Whatever your post-production audio needs are, we’ve got you covered! while we take care of you and your project details.