Answers
Frequently asked questions.
If you can't find your answer, our team is one call or email away.
Standard turnaround is 24 hours from script approval. Express (12h) and Rush (same-day, under 6h) are available subject to talent availability. Large projects like audiobooks scope individually.
Package pricing — you see the full quote before you commit. IVR & on-hold typically start at AED 800 per session. Audiobooks are AED 220 per finished hour. Commercials AED 1,400+ depending on usage rights.
Yes. Submit your brief through our booking wizard or call +971 527 211 314 — you'll have a precise quote in your inbox within 20-30 minutes during studio hours.
We currently voice in 80+ languages including 11 Arabic dialects (Classical, Emirati, Saudi, Egyptian, Lebanese, Syrian, Jordanian, Palestinian, Iraqi, Kuwaiti, Khaleeji), British and American English, French, German, Spanish, Italian, Hindi, Urdu, Malayalam, Mandarin, and many more.
Standard delivery includes MP3 192kbps, WAV 48kHz/24-bit, and telephony WAV 8kHz µ-Law/A-Law for IVR systems. Any other format on request — sln, vox, gsm, FLAC, etc.
Stripe (card), bank transfer for invoiced projects, or NET-14 terms for verified company accounts. VAT 5% applies per UAE regulations. Receipts are VAT-compliant for UAE businesses.
100% money-back guarantee. If the first deliverable doesn't match the brief, we re-record at no charge — or refund in full. 3 free pickup credits are included with every booking for minor tweaks.
Yes. We deliver concatenated prompts for Cisco, Avaya, Convergys, Genesys, Interactive Intelligence, and any modern IP-PBX. We also support automated speech recognition (ASR) and outbound dialer formats.
Absolutely. We support live remote-directed sessions via Source-Connect, ipDTL, Zoom and Cleanfeed. Producers can mirror our screen for sync-to-picture work.
Yes — both. Our in-house writers handle creative scripts; native translators handle localisation. Both are quoted as separate line items so you can opt in/out.
ParkLane Tower, Business Bay, Dubai, United Arab Emirates. Sessions by appointment — drop us a line if you'd like a tour.
Yes, all our child VO talents are vetted and accompanied by a guardian during sessions, per UAE child-labour law.