Official WEENstudio · Dubai UAE
WEENstudio
Industry · Banking

Voice-Over for Banking & Financial Services

Branch locators, telephone banking, cross-sell on-hold — voiced for 10+ banks across the Middle East since 2012.

FromAED 800 per session
Turnaround24 hours
Languages80+

Banking IVR is bandwidth-constrained, high-volume, and unforgiving. A clipped phrase, a robotic transition, or a mismatched accent damages the brand the moment a customer dials in. WEENstudio has voiced banking IVR for over a decade — from regional retail banks to multinational corporate banking divisions — with broadcast-grade prompts that concatenate naturally and scale across thousands of menu paths.

Concatenable prompts that sound natural

For banking IVR systems, information intensity and product complexity require a high volume of prompts — many of them short phrases that need to be smoothly concatenated to create a pleasant caller experience. Our voice talents are trained to maintain consistent vocal characteristics across the life of an IVR system, with sound engineers applying standardised editing per individual voice prompt to ensure consistency over time as new prompts are added.

What we voice for banks

Telephone banking menus, ATM and branch locators, on-hold messaging that cross-sells mobile banking and new card products, multi-location and multi-language auto-attendants, outbound dialling for collections, and customer phone surveys for NPS programmes. All delivered as concatenable WAV 8kHz µ-Law/A-Law for Cisco, Avaya, Genesys, or any modern IP-PBX, with parallel MP3 192kbps and WAV 48kHz/24-bit masters.

Languages and dialects covered

Modern Standard Arabic and 10 regional dialects (Emirati, Saudi, Egyptian, Lebanese, Khaleeji, Iraqi, Jordanian, Palestinian, Syrian, Kuwaiti), British and American English, plus French, Hindi, Urdu, Malayalam, Tamil, Tagalog, Bengali, Persian — the languages your retail customers in the GCC actually speak. Native speakers only, no synthetic voices.

Recommended voices for Voice-Over for Banking & Financial Services

Cast from our roster.

Common questions

Quick answers.

Can you match a voice we already use on our existing IVR?
Yes. Send us a sample of the existing voice and we can either re-cast a close match from our 1,650+ roster or work directly with your existing talent if they are available. Voice consistency is critical across IVR releases and we treat it as a primary deliverable.
How fast can you turn around an IVR update for a new product launch?
Standard turnaround on banking IVR updates is 24 hours from script approval. Express (12 hours) and Rush (same-day, under 6 hours) are available with talent availability confirmation upfront.
What audio format do you deliver for Cisco Unified CM and Avaya IP Office?
WAV 8kHz µ-Law (Cisco standard), WAV 8kHz A-Law (Avaya European deployments), and WAV 16kHz for higher-bandwidth IP telephony. Plus MP3 192kbps reference files and WAV 48kHz/24-bit production masters.
Do you handle multi-language banking IVR?
Yes — we routinely deliver IVR trees in Arabic + English + Urdu + Hindi for UAE retail banks, and Arabic + English + Tagalog + French for banks with substantial expat customer bases. All prompts are level-matched across languages so your IVR sounds cohesive when callers switch languages.
Can you record outbound collections dialling prompts?
Yes. We voice outbound dialling sequences with the right balance of authority and respect for UAE / GCC regulatory frameworks, including Sharia-compliant collections phrasing where required.
Is there a price break for large IVR projects?
Yes. IVR projects above 200 prompts qualify for project pricing rather than per-prompt rates. Send us your script and we will quote the entire project within 20 minutes during studio hours.
Do you sign NDAs?
Yes, mutual NDAs are standard before sensitive banking projects. We have NDAs in place with Citibank and several other Tier-1 banks we have voiced for.

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