Voice-Over for Telecom & IP Telephony

Telecom IVR is the most demanding voice-over category we deliver. Prompts must be recorded and edited so phrases of any length concatenate cleanly, with vocal inflections that produce a natural conversational flow when assembled at runtime by the IVR engine. Our voice artists are trained to maintain consistent vocal characteristics across the entire life of an IVR system, and our sound engineers apply a standard editing process for each prompt to ensure level, EQ, and ambience match — even when prompts are recorded months apart.

Platforms we support

Cisco Unified Communications Manager (CUCM), Avaya Aura Communication Manager, Genesys Cloud and PureConnect, Interactive Intelligence ININ, Convergys ICE, 3CX, Asterisk, FreePBX, Mitel MiVoice, NEC SV9100, Panasonic KX-NS series, Yeastar S-series. We also support emerging telephony technologies like automated speech recognition (ASR), outbound dialling, mobile applications, and multi-media platforms integrating voice + SMS + chat + social media.

Concatenation-aware production

When your IVR says "press five for technical support" + "five" + "technical support", those three audio segments were recorded separately but must sound like one sentence. We record with deliberate phrase-end inflections that allow runtime concatenation without audible seams, then master to consistent loudness so the assembled audio doesn't fluctuate as the IVR plays.

Multi-language and multi-vendor

Inbound and outbound IVR voice in 80+ languages including 11 Arabic dialects, 6 English accents, every major South Asian language, all major European languages, plus Mandarin, Cantonese, Japanese, Korean, Tagalog, Bahasa, Turkish, Persian, Hebrew, Swahili, Amharic. We deliver telephony WAV 8kHz µ-Law/A-Law plus master files in MP3 and high-resolution WAV for archive.

Cast from our roster.

Quick answers.