Industry · Hospitality

Voice-Over for Hospitality

Hotel IVR, multilingual concierge, restaurant reservations, loyalty programmes — voiced for hospitality brands across the Middle East.

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FromAED 800 per session

Turnaround24 hours

Languages80+

Phone call management is critical to the success of hospitality businesses. Your guest's stay typically begins with a phone call to make a booking, ask a question, or request information. A polished IVR experience makes the booking journey effortless; a poor one becomes a friction point that surfaces in TripAdvisor reviews months later. We have voiced hospitality IVR and on-hold for Ramada, Hilton, and several boutique UAE hotel groups — focused on warm, welcoming, region-appropriate delivery.

Hotel-specific IVR

Front desk routing, reservation lines, concierge services, in-room dining ordering, housekeeping requests, spa and restaurant booking — every hotel touchpoint that goes through a phone gets a voice. We voice these in the guest mix your hotel serves: Arabic + English + Russian for UAE leisure hotels, Arabic + English + Mandarin + Hindi for shopping-destination hotels in Dubai, Arabic + English + French for North African destinations.

On-hold messaging that actually books rooms

Hotel on-hold is wasted real estate when it's just music. We produce on-hold with rotating informational segments — amenities highlights, local attractions, weddings and event packages, New Year's Eve and Eid promotions, family vacation specials, spa services, restaurant features, loyalty program benefits — interleaved with licensed music. Average reservation conversion lifts when on-hold content is rotated quarterly.

Restaurant chains and F&B

For restaurant chains we voice reservation IVR, delivery hotline greetings, branch directories, holiday closure messages, and on-hold for high-volume periods. Voiced in the dining-out languages of the GCC — Arabic, English, Hindi, Tagalog, Urdu, French — with appropriate brand tone for casual vs. fine-dining concepts.

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Common questions

Quick answers.

Can you produce Ramadan-themed greetings for hotels?

Yes. We produce Ramadan greetings, Iftar menu announcements, and Eid messaging in multiple Arabic dialects every year for UAE and KSA hotels. See our dedicated Ramadan greetings page for samples.

Do you voice both IVR and the in-room phone messages?

Yes. In-room phone greetings ("Press 1 for housekeeping, 2 for room service...") are one of our most-ordered hospitality projects. Typically voiced in the hotel's top 4 guest languages.

How do you handle a hotel rebrand IVR refresh?

Brand acquisition IVR refresh is a common project — taking a hotel from one brand voice to another. We work with your brand guidelines, voice a complete IVR refresh, and provide deployment-ready files in the format your PBX needs.

What about resort-specific concierge content?

Resort properties get more detailed concierge IVR than city hotels — boat trip booking, desert safari bookings, golf tee-time scheduling, spa appointments. We voice the full menu tree with the appropriate resort-leisure tone.

Can you voice short videos for hotel websites?

Yes. Hotel video voice-over for property tour videos, room-type explainer videos, F&B venue showcases. Typically delivered in 3-4 languages for international hotel groups.

Do you handle restaurant IVR for chains with 20+ branches?

Yes. Multi-branch restaurant IVR is a routine project — single-tree IVR with branch-specific information dynamically inserted, voiced once and deployed across all branches. Updates flow through a single content management workflow.

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