Industry · Logistics

Voice-Over for Logistics & Transportation

Shipment tracking IVR, driver instructions, courier hotlines, last-mile delivery notifications — voiced for freight and 3PL across the GCC.

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FromAED 800 per session

Turnaround24 hours

Languages80+

In shipping and transportation, timing is everything. Customers need to know where their shipment is, drivers need clear instructions, and dispatch needs to manage exception calls efficiently. IVR plays a foundational role across all three — high-quality voice prompts keep call centres lean while delivering the responsive customer service that logistics customers now expect.

Customer-facing logistics IVR

Shipment tracking by tracking number, estimated delivery time enquiries, delivery slot scheduling and rescheduling, missed delivery instructions, claims for damaged or lost shipments, customs and clearance status, multilingual support for both B2B and B2C customers. Our IVR voices these scenarios with the efficient-but-helpful register that logistics customers respond to.

Driver and field operations voice

Driver-facing IVR or app voice prompts for route instructions, exception reporting (failed delivery, blocked access, customer not home), proof-of-delivery verification, end-of-shift check-in. Driver voice is recorded with extra clarity for in-cab playback over road noise and through Bluetooth headsets.

Outbound notification automation

Outbound calls to recipients confirming delivery windows, shipping notifications for high-value items requiring signature confirmation, exception escalation calls. Concatenable elements (tracking number, address, time window, driver name) allow dynamic insertion at call time without re-recording the entire message.

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Common questions

Quick answers.

Can you voice IVR in driver languages like Hindi, Urdu, Tagalog?

Yes. Most UAE-based logistics operations have driver workforces speaking primarily Hindi, Urdu, Malayalam, Tamil, Tagalog, Bengali, or Pashto. We voice driver-facing IVR in any combination of these.

Do you support concatenated dynamic content like "your package will arrive between 2 PM and 4 PM"?

Yes. We record all 12 hour values, all 4 quarter-hour values, all month names, day numbers, and connector phrases ("between", "and", "approximately", "PM", "AM") so your IVR engine can assemble any time/date phrase at runtime.

Can you voice the tracking number readback?

Yes — we record all 10 digits separately, plus alphabetic identifiers (A-Z) if your tracking numbers are alphanumeric, with consistent intonation so the assembled readback sounds like a single fluid utterance.

What about multilingual customs and clearance status?

For UAE-based logistics dealing with re-exports and complex routing, we voice customs status updates in Arabic, English, and the destination-country language. Critical for time-sensitive shipments where customs delays need clear explanation.

Do you handle driver onboarding training videos?

Yes. Driver training videos covering route apps, ePOD processes, safety, customer-interaction protocols — voiced in the driver workforce languages. Usually 4-6 languages in parallel.

Can you produce voice-over for last-mile delivery apps?

Yes. App-embedded voice prompts (turn-by-turn for in-cab navigation, exception capture flows) — recorded with the right audio profile for embedded playback in driver apps.

Need Voice-Over for Logistics & Transportation? Quote in 20 minutes.

Free quote in 20 minutes during studio hours.

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